Shop FAQs
Here are frequently asked questions for shop.

FAQ DETAILS

Here are details about faqs

  • How much do I get paid?

    You keep 85% of all sales always! 

  • How do I add an item?

    INSTRUCTIONS:

    STEP 1: Click on “START SELLING”.

    STEP 2: Log into your account.

    STEP 3: From the Dashboard, hover over “*ADD & MANAGER PRODUCTS*” then select “ADD NEW & MANAGER MY PRODUCTS”.

    STEP 4: Click on the pink “ADD PRODUCT” button in the top right corner.

    STEP 5: You’ll be guided through the required fields. *IMPORTANT – you MUST select your item’s collection for it to be listed under the right category!* This section is in a box on the right hand side.
    STEP 6:  Don't forget to click the SAVE CHANGES button at the bottom of the page.

     

  • What are some tips on listing an item to make sure it sells?
    • Dazzle your buyer with a compelling and vivid product description. Tell your story!
    • Upload high resolution and multiple images that accurately show your items at different angles.  
    • Give buyers a great price while recovering some of your costs. It's a double win!
    • Make your items easy to find and sell faster by using strong keywords.

     

  • What if my items have been used a few times?

    That's ok! We accept new, lightly used to used items as long as they are in good condition. 

  • How and when do I get paid?

    You will get paid within 3 business days of the sale. The seller's 85% of the sale will be transferred through Stripe's payment processing system. Setting up a Stripe account is easy! Instructions to create your account are below.

    INSTRUCTIONS TO SET UP YOUR STRIPE ACCOUNT:
    • Once logged into your dashboard, hover over MY ORDERS & PAYMENTS then select STRIPE CONNECT CONFIG
    • Click on the ADD ACCOUNT TO STRIPE button and follow the prompts

     

  • Who pays for shipping?

    The buyer will be charged for shipping that is automatically calculated at checkout. We request that the seller fulfill the order within 3 business days by going to their preferred shipping carrier (USPS, UPS or FedEx). Once the order has shipped the seller can then go log back into the seller dashboard and mark the item as fulfilled with the tracking number. 

  • Who pays for shipping?

    The buyer will be charged for shipping that is automatically calculated at checkout. We request that the seller fulfill the order within 3 business days by going to their preferred shipping carrier (USPS, UPS or FedEx). Once the order has shipped the seller can then go log back into the seller dashboard and mark the item as fulfilled with the tracking number. 

  • What if a buyer has a question on an item?

    On the item's detail page, there will be a link where the buyer can ask the seller questions. The seller will receive an email of the question and can log back in to answer. We request that all questions are responded to within 24 hours. You don't want to miss out on a possible sale!

  • Why is my login not working?

    It is important to note that the login page for the seller's dashboard (where items are listed and managed) is a different system from the main Shop Sell Wedding website. However, you can use the same login and password credentials for both.